A little help
from your pals.

Help us understand the problem.

Include your Pally version, iPhone model, iOS version and a short description of what you expected and what happened. A screenshot can help, but remove anything private first. Never send your password or unnecessary health information.

Signing in or resetting your password

Use the same sign-in method you used to create your account. For email accounts, choose the password reset option on the sign-in screen and check your spam folder. If an email does not arrive, contact us from your account email address.

Finding your progress photos

Progress photos are added through weekly check-ins. Open Progress and revisit the weekly review where you added them. If they do not appear, tell us your app version and the review date.

Connecting Apple Health

Open your profile and select Watch & activity to connect or refresh Apple Health. Check the Health permissions you have granted to Pally in your iPhone settings. Apple Watch records sync through Apple Health on your iPhone.

Exporting your data or deleting your account

Open Profile → Account & data. Export a copy first if you want to keep your records, then choose Delete account and confirm. This permanently removes your account, cloud records and uploaded photos. Deleting the app alone does not delete your account.

If you cannot sign in, email support from your account email address so we can help verify and process your request.

Your privacy

You choose whether to connect Apple Health or share relevant information with OpenAI for optional AI features. Read the Pally privacy policy for details and your choices.